Find out just what exactly phone support includes within the web hosting community.
If you have ever had a shared web hosting account in the past or you've dealt with any other online service, you're probably well aware from your own experience that for certain things it is better to speak with a live person over the phone rather than exchange tickets or email messages. If you'd like to learn more about a particular service before you decide to purchase it or when something small-scale needs to be done, for instance, it'll be easier and quicker to do it in real time. When you're able to get in touch with representatives over the phone, it's very likely that you are using the services of an actual hosting provider, not just a reseller. The level of support that you'll get on the phone varies between different suppliers - from general matters to dedicated technical support. Generally most suppliers will offer you pre-sales assistance and 1st level phone support, while more complex tech issues are managed through email and / or tickets.
Phone Support in Shared Web Hosting
We know that being able to talk with a live consultant is rather important, so we have 3 support lines around the globe (UK, USA and Australia) and you have the option to get in touch with us on the phone for fourteen hours every day. If you consider buying one of our shared web hosting, for example, you can call us and find out more about our solutions before placing your order to ensure that we do match all the system requirements for your web sites. After the purchase, you will be able to contact us about all the sales or billing troubles you may experience, or get any kind of general or basic technical information that you need. We've aimed to find the balance between telephone and ticket support, so for solely technical matters you'll have to use the ticketing system, that will help you follow the communication as well as any new developments in the resolution of an issue.