24/7 Customer Support
Read more about customer support and why it's hard to discover a hosting provider that can offer top-class support.
The customer support that you will get from your shared web hosting provider is really important, no matter if you have pre-sales questions and you are not a customer yet, or you've got a technical problem with a current account. Timely and clear information about a question or a problem can save you a lot of time and efforts, not mentioning that this is generally a sign that you are ordering from an actual web hosting supplier not from a reseller. When you purchase a hosting account via a company that doesn't own its servers and it cannot access them directly, it's likely that you will wait for a few days so as to get an answer to your question, thus your websites may remain offline for quite some time. However, a company which provides various ways of communication and has a support crew available any time can assist you right away and help you decrease or entirely avoid any downtime and prospective losses.
24/7 Customer Support in Shared Web Hosting
Our shared web hosting offer you 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring about our web hosting solutions well before you make an order or you're an existing client and you have a question or some issue, you can contact us any time, which includes holidays and weekends. We have multiple channels to get in touch with us - a couple of phone lines around the world for your convenience as well as live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more technical issues or any issues which need additional time to research and resolve. In contrast to a number of other web hosting service providers, our trouble tickets feature a guaranteed max response time of just 1 hour, so regardless of what your issue is, it'll be resolved timely and you will not waste days in order to get something fixed.